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Legal Information

Last Updated: January 15, 2025

Terms and Conditions

1. Introduction

Welcome to Neffeeo Academy. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

2. Course Enrollment

2.1 Eligibility

Students must be at least 16 years of age to enroll in our courses. For students under 18, parental or guardian consent is required.

2.2 Registration Process

All course registrations must be completed through our official website or in-person at our academy. Full payment or an approved payment plan must be arranged before course commencement.

3. Payment Terms

3.1 Fees

Course fees are clearly stated on our website and are subject to change. Any price changes will not affect students already enrolled.

3.2 Refund Policy

Full refund: Available up to 7 days before course start date.
50% refund: Available 3-7 days before course start date.
No refund: Within 3 days of course start or after course has begun.

4. Student Responsibilities

4.1 Attendance

Students are expected to attend all scheduled classes. Missing more than 20% of classes may result in ineligibility for certification.

4.2 Conduct

Students must maintain professional behavior and respect towards instructors, staff, and fellow students.

5. Certification

Certificates are awarded to students who complete the required course hours, pass all assessments, and maintain attendance requirements.

6. Intellectual Property

All content, recipes, techniques, and materials provided during courses are proprietary to Neffeeo Academy. Students may not use this information for commercial purposes without written consent.

7. Liability and Insurance

While we maintain comprehensive insurance, students are responsible for their personal belongings. Neffeeo Academy is not liable for injuries sustained due to student negligence.

8. Governing Law

These Terms and Conditions are governed by the laws of Nepal. Any disputes will be resolved in the courts of Kathmandu, Nepal.

9. Contact Information

For questions regarding these terms, please contact us at:
Email: legal@Neffeeoacademy.com
Phone: +977 9876543210
Address: Kalikanagar Butwal, Rupandehi, Nepal

Privacy Policy

1. Introduction

At Neffeeo Academy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Date of birth and identification documents
  • Billing and payment information
  • Emergency contact information
  • Dietary restrictions and allergies

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process course enrollments and payments
  • To communicate with you about courses and updates
  • To provide customer support
  • To improve our services and website
  • To send marketing communications (with your consent)
  • To maintain records for certification

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting business.

4.2 Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security audits
  • Access controls and authentication

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request copies of your personal data
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal data
  • Objection: Object to processing of your personal data
  • Portability: Request transfer of your data

To exercise these rights, please contact us at privacy@Neffeeoacademy.com

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Student records are maintained for a minimum of 7 years.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@Neffeeoacademy.com
Phone: +977 9876543210
Address: Data Protection Officer
Neffeeo Academy
Kalikanagar Butwal, Rupandehi, Nepal

Your Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.

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